About Mission Management

Our Mission Statement

To provide professional management services to protect the quality of life and property values with professional guidance, support and best in-class solutions for all owners.

Our Commitment

Mission Management invests in best-in-class training and community association technology in order to provide its clients with efficient, accurate and affordable solutions. All of the Community Managers have obtained their CMCA certification through the Community Association Institute (CAI) and attend continuing education courses to assist their Boards in the decision making process.

Mission Management Services is committed to providing respectful and consistent communication with the Board of Directors and the homeowners, from responding to phone calls and requests as quickly as possible to keeping clients informed of concerns or issues as they arise. All detailed information and fees are clearly and fully disclosed in writing in the management contract.

The Management

A dedicated Community Manager is assigned to each homeowners association and serves as the primary contact for the Board of Directors and residents. The manager attends regularly scheduled Board meetings and handles oversight of the property, so Board members and homeowners can focus on their busy lives and enjoy the lifestyle their community provides when they come home. The manager and the HOA also have the support of all the associates that comprise the Mission Management team to help the communities in any way possible. Mission Management clients can be assured that its team believes in and follows through as described in the mission statement. After all, they helped write it.

The Associates

From accounting to community managers to leadership to support staff, the Mission Management Services team brings over 30 years of collective HOA management experience to its valued clients. The associates provide the highest level of customer service – their approach is to treat the community as if they themselves live there.

Our Team

Rhonda Rayhel, CMCA

Chief Executive Officer & Co-owner

Rhonda comes to Mission Management Services with over 20 years of experience in the HOA industry. She started as the senior accountant for one of the largest associations in Southern Arizona. After six years at this position, she changed companies and became the Director of Operations and then the Regional Director for Y Cross Management Group and FirstService Residential.

Rhonda was certified with the Arizona Association of Community Managers where she served on several committees and taught continuing educational classes. She currently has her CMCA and AMS certification with the Community Association Institute and has served on the Board of Directors with the Arizona Chapter.

Rhonda became Co-Owner of the company in 2022. In her spare time, Rhonda loves to spend time with her 2 dogs. She also loves hunting, camping, sports, Cajun food, and is a diehard Nebraska and LSU fan.

Kim Schone, CMCA, AMS

Chief Operating Officer and Co-Owner

Kim has worked in the HOA Property Management industry for ten years, beginning in 2010 with Y Cross Management. When Y Cross Management

was purchased by FirstService Residential in 2014, Kim continued her role as a community manager for another three years.

In January of 2018, Kim joined Mission Management Services as the Director of Operations, providing accounting and financial services, managing associations, and supervising the accounting, community managers, and office staff. Kim now serves as the Chief Operating Officer and became the Co-Owner of the company in 2022.

Kim currently has her CMCA and AMS certification with the Community Association Institute. In her spare time, Kim enjoys traveling with friends and family and spending time with her two adult children and grandchildren. She also has four dogs and four cats that keep her busy.

Shawnee Penrod

Chief Financial Officer

Shawnee brings almost 30 years of accounting and financial reporting to Mission Management Services. She started with Y Cross Management Group in 2012 and then moved to the largest HOA Management Company in North America as a senior staff accountant and manager. In 2014, she received her CAASP designation with the Arizona Association of Community Managers.

In July of 2019, Shawnee brought her wealth of knowledge to Mission Management Services to become the Controller of the accounting department. In 2021, she was promoted to her current position.

In her spare time, she enjoys traveling all over between Arizona and Colorado, supporting her teenage son with his bareback riding in the junior rodeos. She also enjoys hunting, fishing, camping and off-roading with her family. She has a hobby farm with pigs, chickens, and dogs, which keep her busy. When she gets a chance, she also likes spending time with her two adult daughters, who live out of state. Shawnee loves spoiling her grandchildren every chance she gets.

Jamie Moffatt

Controller

Jamie joined Mission Management in early 2021, beginning her career with the company in accounts receivable. After mastering both accounts receivable and accounts payable, she was promoted to Senior Accountant and later advanced to Controller.

Outside of work, Jamie enjoys spending time with her four children. When she’s not busy shuttling between their activities, she loves reading, cooking, hunting, camping, and exploring the outdoors.

Tori Chadwick

Office Manager

Tori joined Mission Management in early 2023 as an Assistant Community Manager and was later promoted to Office Manager. She brings over 17 years of experience in customer service and office management and is dedicated to providing helpful, responsive service while maintaining a welcoming and positive office environment.

Outside of work, Tori can often be found at a football field, baseball diamond, or wrestling mat, cheering on her sons’ youth sports teams. She enjoys reading, hiking, caring for plants, spending time outdoors, off-roading, and boating.