About Mission Management

Our Mission Statement

To provide professional management services to protect the quality of life and property values with professional guidance, support and best in-class solutions for all owners.

Our Committment

Mission Management invests in best-in-class training and community association technology in order to provide its clients with efficient, accurate and affordable solutions. All of the Community Managers have obtained their CMCA certification through the Community Association Institute (CAI) and attend continuing education courses to assist their Boards in the decision making process.

Mission Management Services is committed to providing respectful and consistent communication with the Board of Directors and the homeowners, from responding to phone calls and requests as quickly as possible to keeping clients informed of concerns or issues as they arise. All detailed information and fees are clearly and fully disclosed in writing in the management contract.

The Management

A dedicated Community Manager is assigned to each homeowners association and serves as the primary contact for the Board of Directors and residents. The manager attends regularly scheduled Board meetings and handles oversight of the property, so Board members and homeowners can focus on their busy lives and enjoy the lifestyle their community provides when they come home. The manager and the HOA also have the support of all the associates that comprise the Mission Management team to help the communities in any way possible.

Mission Management clients can be assured that its team believes in and follows through as described in the mission statement. After all, they helped write it.

The Associates

From accounting to community managers to leadership to support staff, the Mission Management Services team brings over 30 years of collective HOA management experience to its valued clients. The associates provide the highest level of customer service – their approach is to treat the community as if they themselves live there.

Our Team

Andrew Way

President

Andrew brings over 30 years of successful entrepreneurship to Mission Management and a wealth of experience building service-oriented organizations. Involved in the homeowner’s association management industry since 1997, he has been a vendor, a management company owner and a senior executive at the largest HOA management company in North America. He also served as a Board Member and Treasurer of Arizona Association of Community Managers (AACM).

He has been a member and held leadership positions in many charitable organizations including serving as the President of the Northern Pima County Chamber of Commerce, Chapter President for the Muscular Dystrophy Association (MDAL), President of Christian Family Care Agency, an Arizona based foster care and adoption agency, and Board Chairman for Fellowship of Christian Athletes (FCA).

In his spare time, he and his family own and operate a working cattle ranch in Cochise County.

Rhonda Rayhel

Vice President

Rhonda comes to Mission Management Services with over 18 years of experience in the HOA industry. She started as the senior accountant for one of the largest associations in Southern Arizona. After six years at this position, she changed companies and became the Director of Operations and then the Regional Director for Y Cross Management and FirstService Residential.

Rhonda was certified with the Arizona Association of Community Managers in which she served on several committees and taught continuing educational classes. She currently has her CMCA certification with the Community Association Institute and currently serves as the Treasurer on the Board of Directors with the Southern Arizona Chapter.

In her spare time, Rhonda loves to spend time with her husband and dogs. She also loves hunting, camping, sports, and is a diehard Nebraska fan.

Kim Schone

Director of Operations

Kim has worked in the HOA Property Management industry for over eight years beginning in 2010 with Y Cross Management in the Accounting and Customer Service departments. In August of 2011, Kim was promoted into community management. When Y Cross Management was purchased by FirstService Residential in 2014, Kim continued her role as a community manager for another three years.

In January of 2018, Kim joined Mission Management Services as the Director of Operations, providing accounting and financial services, managing associations, and supervising the accounting, management and office staff.

Kim received her certification with the Arizona Association of Community Managers in 2012 and her CMCA certification with the Community association Institute in 2016.

In her spare time, Kim enjoys off-roading with her husband, spending time with her two adult children and grandchild. She also has three dogs and four cats that keep her busy.

Shawnee Penrod

Controller

Shawnee brings over 24 years of accounting and financial reporting to Mission Management Services. The last 7 years has been dedicated to HOA Property Management. She started with Y Cross Management Group in 2012 and then moved to the largest HOA Management Company in North America as a senior staff accountant, manager. In 2014, she received her CAASP designation with the Arizona Association of Community Managers.

In July of 2019, Shawnee brought her wealth of knowledge to Mission Management Services to become the Controller over the accounting department.

In her spare time, she enjoys hunting, fishing, off-roading with her family, and helping her 8-year-old son with 4-H. She has a small farm with pigs, chickens and dogs which keep her busy. When she gets a chance, she also likes spending time with her two adult daughters who live out of state. Shawnee will be expecting her first grandchild in January.